Mastering Difficult Conversations

Course Description:

Mastering Difficult Conversations Chris Wong, LMHC, ACC Difficult conversations are inevitable, but the anxiety and stress that comes with them don’t have to be. The skills for any conflict or difficult conversation are usually straightforward, but the real key to confidently using them is mastering the inner game. True confidence comes from understanding our own beliefs around conflict, our response to strong emotions, and the skills to manage someone else’s emotions. Whether you avoid difficult conversations to keep the peace, freeze up when trying to negotiate with others, or feel bad when you’re responsible for giving bad news, this workshop will give you the skills to confidently communicate and assert yourself. Learning Objectives - The concepts that make difficult conversations so difficult. - How to prepare effectively for hard conversations. - Strategies to create a collaborative and empathic dialogue. - How to use a simple framework to guide the conversation and increase the probability of a collaborative outcome. Conflict of Interest / Financial Disclosure: None Recommended Audiences: G, S, DH, DA, DL, OP